Rent

Ways to pay your rent

Direct Debit

Direct Debit is the most efficient way for you to pay your rent. You can now choose from three different payment dates throughout the month (1st, 10th, 21st).

We take four weeks’ rent by Direct Debit each month (this takes account of the rent-free weeks each year). We would usually only change the amount we collect if your rent, water charges, sewerage charge or entitlement to Housing Benefit changes.

To set up a Direct Debit online you will need:

  • To be a named account holder of the account you want to use
  • To be the only person needed to authorise a Direct Debit on that account

Set up an online Direct Debit

If you cannot confirm these two, you can download, print and post the Direct Debit forms.

Once you've set up a Direct Debit, we'll send you a letter confirming when payments will be taken.

Please note: you will have to make any payments due up to the start date of your Direct Debit. If you do not do so, we will take all arrears outstanding when we collect the first payment.  

You can also find out more about what Direct Debit is and how it works on the Direct Debit website.

Online

You can pay quickly and securely, with a credit card or debit card.

Pay online

Alternative ways to pay

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  • Telephone
    Call the 24-hour automated phone line on 0345 370 6070 to pay your rent by debit card or credit card.
  • Post

    You can send a cheque to:

    Dacorum Borough Council
    Financial Services
    The Forum
    Marlowes
    Hemel Hempstead
    HP1 1DN

    Remember to write your name, address and rent reference number on the back of your cheque.

  • In person

    You can use your rent payment card to pay your rent by cash, debit card or credit card at a post office or anywhere that displays the PayPoint logo. For more information on where to find a PayPoint outlet, speak to your Housing Officer (Income) or visit www.paypoint.com.

    You can also pay by debit card, credit card or cheque at one of our Customer Service Centres: The Forum in Hemel Hempstead, Berkhamsted Civic Centre or Victoria Hall in Tring. For opening times, please visit our Contact Us page. We are unable to accept cash payments at our Customer Service Centres.

  • Standing order
    You can pay your rent by standing order. Just download the  Standing Order request form (PDF 163KB), complete it and take it to your bank.

Concerned about your rent?

If you're concerned about your rent, please speak to your housing officer (income). You can contact them by calling 01442 228000 and either asking for them by name or just ask for ‘Housing Rent’.

You can also find out your rent account balance by text - just text BAL to 07860 024350.

If you are already receiving some help to pay your rent, but are still struggling to pay your housing costs, you could apply for a Discretionary Housing Payment.

Rent-free weeks

If you pay your rent weekly, there are four rent-free weeks during 2021-2022. These weeks are:

  • Week beginning 31 May 2021
  • Week beginning 20 December 2021
  • Week beginning 27 December 2021
  • Week beginning 28 March 2022

The final rent-free week for the financial year 2020-2021 is:

  • Week beginning 29 March 2021

Rent statements

We send out rent statements regularly throughout the year.

If you live in a flat, we show rent separately from the other extra items included in our service to you. The amounts for the services you receive, such as cleaning, lighting, lift and grounds maintenance are shown as a separate charge on your rent statement. Find out more on our Tenant Service Charges page.

We will contact you every year to let you know exactly how much you need to pay for rent and service charges.

Overpayment

If you need a refund of rent following an overpayment, please complete our  Rent refund request form (PDF 570KB).

More information

For more information on the different ways you can pay your housing rent, plus advice on what to do if you are struggling to pay, please see our  Rent information sheet (PDF 191KB).

We've set out our Housing Service Standards, which tell you more about what we expect from you, what you can expect from us and why it is important that our tenants pay their rent regularly and on time.

Warning signCoronavirus (COVID-19): Our Customer Service team is offering pre-booked appointments at the Forum in Hemel Hempstead for queries that cannot be dealt with over the telephone or online. To book, call 01442 228000. We continue to provide a full range of services online and via telephone. For council service updates and other advice, please see our COVID-19 page×