Coronavirus (COVID-19) - updated 31 March 2020
We understand that some residents may have difficulty in making Council Tax payments in line with the instalments shown on the recently issued annual bills. We don’t want anyone to worry about not being able to pay, and so we will not be sending out any reminder notices or taking any other recovery action in the immediate future.
Council Tax Support
If your income has dropped because you are no longer able to work, you may be able to claim Council Tax Support to reduce your bill.
To find out how much help you might get, please use the benefit calculator on the Entitled To website.
As a temporary measure, while social distancing rules are in place, you can apply by completing this form: Council Tax Support application form (PDF 842KB). Once complete, please email to email@example.com.
You may also qualify for Universal Credit to help with your rent and daily living expenses. For more information, please visit the Government website.
Council Tax hardship fund
The Government has announced that anyone of working age who receives Council Tax Support (CTS-WA) will have their Council Tax bill for 2020-2021 reduced by up to £150. This means that if you receive CTS-WA and the annual bill we sent you is for £150 or less, you will not have to pay anything. If you receive CTS-WA and your bill is for more than £150 we will take £150 off the amount showing on the annual bill.
You do not need to apply for this - we will automatically add the extra help to your account and we expect that we will send out new bills showing this reduction in early to mid April.
If you receive CTS-WA and you have set up a Direct Debit to pay your Council Tax, we will not collect any payment from your bank account in April.
There may be further help available to all residents as part of this fund, but at the moment we have no further information about this. We will update this page with more details as it becomes available to us.
Please do not contact our Customer Services team to ask questions about this, as they have no more information than that shown here.
Council Tax services
The Council Tax you pay funds services provided by us, Hertfordshire County Council and Hertfordshire Police. If you live in an area with a parish or town council, some of the Council Tax also goes to them. For more information, please click on the links below.