Due to the high number of applications we are receiving, it may take us up to eight working days to make a decision on your Test and Trace Support Scheme application.
COVID-19 - Test and Trace Support Scheme
Updated 26 February 2021
The Government has announced a new payment to support people who face financial difficulty if they have been instructed to self-isolate on or after 28 September 2020.
If you have been contacted by the NHS and asked to self-isolate, either because you have tested positive for coronavirus (COVID-19) or you have been in contact with someone who has tested positive, you may be entitled to some financial help during your self-isolation period. The Test and Trace Support Scheme will end on 30 June 2021.
Who will be eligible for a payment?
To be eligible for a support payment of £500 you must:
- have been asked to self-isolate by NHS Test and Trace either because you've tested positive for coronavirus or have recently been in close contact with someone who has tested positive, and
- be employed or self-employed, and
- be unable to work from home and will lose income as a result, and
- be aged 16 or over, and
- be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit.
If you are not receiving one of these benefits, are on a low income and unable to support yourself financially during your self-isolation period you may still be entitled to help. Find out more about our Discretionary Scheme.
Who is not eligible?
You will not be eligible for payment if:
- you are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period)
- you have not received a notification from NHS Test and Trace telling you to self-isolate
- you can work from home during a period of self-isolation
- your period of self-isolation started before the Test and Trace Support Scheme launched on 28 September 2020, even if you are still required to self-isolate after that date
- you will receive full pay from your employer during your self-isolation.
Before you start your application
You will need the following information to make an application:
- your eight-digit NHS Test and Trace ID Number - we cannot issue a payment without this
- your National Insurance number
- your bank details
- a copy of your latest bank statement (this needs to have your name, address, sort code and account number visible)
- proof of earnings, such as a pay slip (one issued within the last month)
- proof of self-employment - for example, most recent set of accounts or evidence of self-assessment returns.
Test and Trace Support Payments are subject to tax but exempt from any National Insurance contribution, and they do not count as income for benefit purposes.
You will be required to consent to us verifying your loss of income, this may be by contacting your employer.
Payments may be delayed if you do not provide details and evidence as requested when submitting your application.
Can I help someone else make an application, or make an application on their behalf?
You can help someone else fill out an application, or fill out an application on their behalf. However, you cannot receive payments on behalf of someone else. Payments will only be made to the person who has been asked to self-isolate by NHS Test and Trace.
What happens next?
Once you have submitted your completed application and supporting evidence we will carry out the necessary checks to confirm you are eligible for a payment. If you are eligible, we will let you know when you will receive your payment.
If I receive a support payment what am I required to do?
You must agree to self-isolate in line with the instructions from NHS Test and Trace.
The NHS Test and Trace website has more information about self-isolation requirements for anyone:
You may face prosecution if you have manipulated or falsified your position in order to obtain these payments, including failure to self-isolate as requested by NHS Test and Trace, and which puts others at risk. Any payment made as a result of fraud may be subject to recovery action, as may any grants paid in error.
The Government is supporting us to make the necessary checks to ensure payments can be verified and have been made correctly. These checks include using a credit reference agency to validate the bank account details you have provided.
How do I apply?
To apply for a support payment you will need to complete the application form below and provide evidence to confirm your eligibility. No application can be accepted without a valid Test and Trace ID reference number.
You can make an application up to 28 days after your period of self-isolation starts. For example, if you are told to self-isolate from 1 January, you have until 28 January to make your claim.
Please note: you will not be able to complete the application form using Internet Explorer. You will need to use a more modern browser, such as Chrome, Edge, Firefox or Safari.
Due to the high number of applications we are receiving, it may take us up to eight working days to make a decision on your application.
If you cannot use our online application form, please call 01442 228894. We will complete the application form with you over the phone and then arrange for a Council Officer to come and take photos of the evidence. Evidence can also be sent to email@example.com.