Benefits

Universal Credit

Universal Credit has started to replace housing benefit for some working-age claimants. Visit the Government website to find out if you need to claim Universal Credit instead of housing benefit.

How long will my claim take?

If you have handed in a new claim for Housing Benefit or Council Tax Support today, it will take about two weeks for us to calculate your benefit or write to you if we need some more information.

If you have told us about a change in your circumstances today, it will take about two weeks for us to calculate your benefit or write to you if we need some more information.

Benefit cap

The Government has introduced a limit on the total amount of benefit that most working age people can get. For more information, please visit the Government website.

Electronic communications order

So that we can accept reports of changes in circumstances over the internet, the benefit rules require the Chief Executive to make a formal direction to allow this. View  the full text of the direction (PDF 286 KB)

Warning signCoronavirus (COVID-19): Our Customer Service team is offering pre-booked appointments at the Forum in Hemel Hempstead for queries that cannot be dealt with over the telephone or online. To book, call 01442 228000. We continue to provide a full range of services online and via telephone. For council service updates and other advice, please see our COVID-19 page×